“I work as a security guard for an international airline company. Whenever customers are late for their flights I must tell them to reschedule. Something they have to pay for. It´s hard to be the messenger of bad news. A couple times I even cried afterwards.
One day a politician came, not only was he late for his flight, he also carried too much luggage. Because of him being a politician, the company decided to reschedule his flight for free and even offered him a first class ticket. Only a few minutes before that incident I had to send away a woman with a tumor in her face . She also had too much luggage but showed me papers from the hospital saying she was allowed to bring extra weight. When I went to my manager he told me that there was no such arrangement with the airline company and so she had to pay for it.
In the beginning my manager used to be very sensitive to such delicate situations but I have seen him change over the years. That´s why I want to quit this job because I am afraid the same thing will happen to me.”